Shipping Policy

Order Processing Time

All COTTONIX products are made to order.

Orders are typically processed within 2–5 business days (Monday–Friday, excluding holidays).
Once your order has been printed and packed, it will be shipped immediately.

During peak seasons or high-volume periods, processing times may be slightly longer.

Shipping Time Estimates

Estimated delivery times after production:

  • United States: 5–10 business days

  • Canada: 7–14 business days

  • United Kingdom & Europe: 7–14 business days

  • Australia & New Zealand: 10–20 business days

  • Rest of World: 10–20 business days

Please note that shipping times are estimates and may vary depending on location, customs processing, and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time.

Tracking Information

Once your order has shipped, you will receive a confirmation email with a tracking number.

Please allow 24–48 hours for tracking information to update in the carrier’s system.

Incorrect Address Disclaimer

Please ensure all shipping information is correct at checkout.

COTTONIX is not responsible for orders shipped to incorrectly provided addresses.
If you notice a mistake, contact us immediately at support@cottonix.com and we will do our best to assist before the order ships.

Lost or Delayed Packages

If your package appears lost or significantly delayed:

  1. Check your tracking link.

  2. Contact the shipping carrier directly.

  3. If you still need assistance, email us at support@cottonix.com.

We are not responsible for carrier delays due to weather, customs, or peak season congestion.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by your country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

  • Your order number

  • A clear photo of the item

  • A brief description of the issue

We will review the case and provide a replacement or appropriate solution.